Doing Knowledge Management (Paper)

This paper was co-authored by Mark W. McElroy with Joseph M. Firestone for publication in The Learning Organization journal in early 2005.  It discusses different interpretations of KM and asks the rhetorical question of whether KM has ever really been done.  It then goes on to assert that KM has, in fact, been done in rather rigorous ways, but only on rare occasions.  Of particular interest is the case taken from Partners HealthCare in Boston, and also the related practice implications.  The paper concludes by laying out a business-case-driven form of KM that tightly couples KM interventions with risk reduction and performance improvement.  This is 'The New KM' at its finest!

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