Knowledge Process Integration - A New KM Strategy for Advanced Practitioners (Presentation)

This is a very high-level overview of a new type of KM strategy and intervention that we call 'Knowledge Process Integration' (KPI). It was inspired by work first done at Partners Healthcare in Boston (reported by Tom Davenport and John Glaser in Harvard Business Review, in July, 2002), but reflects enhancements made afterwards by Mark W. McElroy and Joseph M. Firestone with input from students of theirs at a KMCI workshop in October 2004. This particular presentation of the KPI concept is expressed at the level of conceptual overview, suitable for Executive Summary or introductory purposes, but not sufficient in detail to inform actual practice.

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