An Assessment of a Knowledge Processing Environment in an Organization (Paper)

This paper is actually a dissertation written by Daniel Vlok of Rhodes Investec Business School, Rhodes University, South Africa, submitted in pursuit of his MBA there in early 2004. The paper is particularly pertinent for students and practitioners of The New KM (and KM in general) because it provides a fairly extensive (and now public) account of an attempt to use the Policy Synchronization Method (PSM) in a KM study. The case involved consists of an IT department at the East London campus of Rhodes University itself in South Africa. Its scope was limited to performing only an up-front assessment or diagnostic study of current knowledge processing conditions in the department involved, but it does (a) illustrate the full scope of the PSM's policy and program dimensions, and (b) includes use of a PSM-based tool that Mr. Vlok designed in order to conduct his assessment.  All of this illustrates a legitimate and fruitful application of the PSM, and is roughly equivalent to what the broader application of the method in the form of the K-STREAM™ methodology now being taught by KMCI (www.kmci.org) regards as part of the front-end current environment analysis in the Strategy & Assessment Phase.  We appreciate Mr. Vlok's interest in our methodology, and we thank him for allowing us to publicly share the results of his research here.

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