The New KM's Three-Tier Model (1 slide)

This slide contains one of the most basic conceptual frameworks of key importance to the New KM school of theory and practice: the New KM Three-Tier Model.  What it tries to do is illustrate the all-important distinctions between Knowledge Management, Knowledge Processing, and Business Processing behaviors in organizations.  Its key message is that the purpose of KM is to improve performance in business (Business Processing and its outcomes) by enhancing an organization's capacity to learn, innovate, and solve problems (Knowledge Processing and its outcomes). It also illustrates the distinction between KM and Knowledge Processing, two ideas in business that are constantly being confused with one another.  Knowledge Processing consists of the individual and social processes in organizations that account for knowledge production, sharing, and so forth.  Knowledge Management is a management discipline that seeks to enhance Knowledge Processing. They are not the same thing. This model was developed by Joseph M. Firestone of Executive Information Systems, Inc. and Mark W. McElroy of Macroinnovation Associates, LLC, both also closely affiliated with the Knowledge Management Consortium International (KMCI).

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